RDRDIGITAL

Keep every handover moving in the right direction.

Clearer stock. Connected fulfilment. Useful delivery updates. Bring the warehouse, operations team, and customer together around the same shipment.

Let's talk logisticsExplore the experience
Shipment 1048On timePicked08:12Packed08:40On route10:05DeliveredEst. 15:00Parcel 1048From bin A-14-03To K. Moreau, Lyon2.4 kg · 1 of 1Arriving today14:00–16:00TrackReschedule

Know what moved. And what needs attention.

An order, a parcel and a shipment are different records. Connect their events so your team can follow progress without losing the detail. Switch the example to see why a partial delivery needs its own next action.

INTERACTIVE EXAMPLE / SHIPMENT 1048

Three parcels. One shipment.

  1. 08:10

    Picked

    Warehouse A · bins confirmed

  2. 08:35

    Packed

    Three parcel IDs assigned

  3. 09:05

    Handed to carrier

    Dispatch scan recorded

  4. 14:20

    Delivered

    All three parcels confirmed

PARCEL STATUS

Parcel 01
Delivered
Parcel 02
Delivered
Parcel 03
Delivered

Shipment complete

Every parcel has a delivery confirmation. The customer view can now show the whole shipment as complete.

Make exceptions actionable.

An alert is useful when it explains the issue, points to the right record and gives someone ownership.

A reason
Keep the carrier’s original event alongside the status shown to your team.
An owner
Route address queries, missing scans and packing issues to the team that can act.
A next step
Record the follow-up and keep the shipment open until the required confirmation arrives.
Order 1048Linen shirt, MSKU 4471 · Bin A-14Matches orderItem 2 of 3Pack intoparcel 2Parcel 1048-2Canvas toteLinen shirt, MSocks × 2Carrier 16:00Wrong item?It goes to review instead.
Scanning connects the item, packing step and outgoing parcel.

A scan should remove uncertainty.

Give pickers and packers a focused view of the order, location and item to confirm. Connect the packing record to a parcel ID before the carrier handoff.

Design for the device and the working environment: clear status, a large next action and a visible path when something does not match.

The same reference, across each handoff.

Map order, parcel and location identifiers across your order system, warehouse tools and carriers. Preserve event times and make delayed updates visible.

Agree which system owns each field and how to handle a missing or repeated event before connecting the workflow.

Shipment 1048 · ReferencesSystemTheir IDEventOrdersItems#A-229108:02WarehouseBinsPL-007708:40CarrierTrackingJD0142-778110:05Arrived 36 min lateCustomerMessagestrk/104810:41
Conceptual connections, subject to the interfaces your platforms support.

Measure where the work gets stuck.

Start with consistent event definitions. Then choose measures that help the operations team act, rather than filling a dashboard.

Pick-to-dispatch time
From confirmed picking to the carrier handoff.
Where does an order wait?
Open exceptions
Unresolved issues, grouped by reason and owner.
Who needs to act next?
Delivery completion
Confirmed parcels against the parcels expected.
Is the whole shipment complete?

Suggested measures to define with your team, not reported performance results.

Start with one route through the operation.

Choose one order source, one warehouse workflow and one carrier connection. Validate the normal handoff and the exceptions with the people doing the work, then expand to the next route.

Map your first connected workflow

Ready for your
next chapter?

Tell us how goods move through your business and where information gets left behind. Let's connect the next handover.

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