Connected commerce3 min read
Plan ecommerce measurement around decisions, not dashboards
Define the customer actions, transaction references, and checks needed to make ecommerce reporting useful to the business.
Better software.
Better decisions.
Practical perspectives on building, connecting, and investing in the software behind your business.
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24 articles
Connected commerce3 min read
Prepare your product catalog before an ecommerce import
Check product identities, variants, units, images, and overwrite behavior before importing a catalog into a new store.
Connected commerce3 min read
Returns, refunds, and stock are three separate decisions
Design a returns workflow that tracks the item, the customer's payment, and the stock decision without confusing their statuses.
Software decisions3 min read
Plan permissions around actions and records
Move beyond a single admin role by defining who can perform each action, on which records, and under what conditions.
Project planning3 min read
What belongs in a software maintenance plan?
Agree responsibility for support, updates, monitoring, recovery, and improvement before a new system becomes everyday infrastructure.
Project planning3 min read
A software handover should prove the next team can operate it
Check source access, service accounts, documentation, release procedures, and open issues through a practical handover exercise.
Project planning3 min read
A backup is only part of a recovery plan
Ask for a restoration exercise that proves important records are usable and the business can resume its critical work.
Software decisions3 min read
How to discuss website performance beyond a score
Connect loading, responsiveness, and layout stability to real customer journeys and a repeatable improvement plan.
Project planning4 min read
What is behind a software project estimate?
Look beyond the screen count. Compare the workflows, integrations, migration, and ongoing responsibilities included in a proposal.
Software decisions3 min read
What should happen when an integration fails?
Plan visible exceptions, safe retries, and reconciliation so a failed connection becomes a manageable task.
Software decisions3 min read
When a spreadsheet stops being the right workflow
Identify the handoffs, access rules, and repeated corrections that deserve attention before replacing a spreadsheet.
Project planning3 min read
Write acceptance criteria people can demonstrate
Turn vague software requirements into observable outcomes, including errors, permissions, and the handoff to the next person.
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