Software decisions3 min read
Batch or real-time sync? Start with acceptable delay.
Choose a synchronization approach around the age of information your workflow can tolerate and how staff handle delayed updates.
Software decisions
Practical perspectives on building, connecting, and investing in the software behind your business.
Explore the journal
9 articles
Software decisions3 min read
Choose your first automation around a repeatable task
Find a bounded workflow with clear inputs, decisions, exceptions, and a measurable reason to automate it.
Software decisions3 min read
Connecting CRM and ERP starts with data ownership
Decide who owns customer details, order status, and account changes before connecting sales and operations software.
Software decisions4 min read
Custom software or SaaS? Start with the work.
A practical way to compare workflow fit, ownership, and long-term responsibility before choosing what to build or buy.
Software decisions3 min read
Improve the software you have, or replace it?
Separate a frustrating screen from a structural limitation, and compare improvement, extension, and replacement with evidence.
Software decisions3 min read
Plan permissions around actions and records
Move beyond a single admin role by defining who can perform each action, on which records, and under what conditions.
Software decisions3 min read
How to discuss website performance beyond a score
Connect loading, responsiveness, and layout stability to real customer journeys and a repeatable improvement plan.
Software decisions3 min read
What should happen when an integration fails?
Plan visible exceptions, safe retries, and reconciliation so a failed connection becomes a manageable task.
Software decisions3 min read
When a spreadsheet stops being the right workflow
Identify the handoffs, access rules, and repeated corrections that deserve attention before replacing a spreadsheet.
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